Open to AI & Data Opportunities

Tammy S. Miller

Data Analytics Professional AI Generalist

Turning raw data into decisions.
Building toward the AI-powered future — one query at a time.

4+ Years in Tech
3.73 GPA
10 Certificates
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Analytics meets Artificial Intelligence

Analytics-focused IT professional at ATSG with enterprise systems experience and active development in data analytics, reporting design, and applied AI. Known for systems thinking, clear documentation, and improving reliability within shared-ownership environments.

Building toward data and analytics platform architecture, with emphasis on scalability, reporting performance, and analytics enablement. My journey from client services to IT to AI reflects a deliberate path: understand the data, understand the systems, then build the future.

Reduced ticket resolution time by 25% through smarter triage
🎯 Enterprise IT systems with Microsoft 365 & endpoint management
🤖 Actively studying AI, data analytics, and cloud fundamentals
TM

Tammy S. Miller

Data Analytics Professional

📍 Wilmington, OH
💼 ATSG — IT Support Technician
📧 datacentertech.tmiller@gmail.com

Core Capabilities

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Data & Analytics

Dashboard Design SQL Python (foundational) Insight Communication Analytics Fundamentals Data Visualization
🤖

AI & Emerging Tech

Generative AI AI Prompt Engineering AI Tools & Workflows Applied AI Concepts Cloud Fundamentals AI Literacy
🖥

Platforms & IT

Microsoft 365 Windows 10/11 ITSM / Ticketing Endpoint Troubleshooting Basic Networking Enterprise Support
🧠

Ways of Working

Root-Cause Analysis Documentation Cross-functional Collab Systems Thinking Prioritization Process Improvement

Career Journey

Jan 2025 — Present

IT Support Technician

ATSG (ATG Data Center Tech)

Current

Supporting enterprise endpoints and Microsoft 365 in a shared-services IT environment. Analyzing recurring issues and documenting solutions to improve reliability and consistency. Collaborating with senior technicians and infrastructure teams on escalations and user-impacting changes.

🏆 Impact: Reduced average ticket resolution time by 25% through improved triage and documentation.
Microsoft 365 Windows ITSM Documentation
Nov 2021 — May 2024

Client Service Associate — Participant Services

Ascensus

Interpreted system data and policies to resolve complex inquiries in a highly regulated environment. Maintained precise documentation and partnered cross-functionally to resolve non-standard issues requiring policy interpretation and data analysis.

Data Interpretation Regulated Environment Cross-functional Documentation

Academic Foundation

🎓

A.A.S., Software Applications & Programming

Graduated with GPA 3.73

Foundational coursework in software development, programming logic, and applications — building the technical backbone for a career in data and AI.

3.73 GPA

Currently Learning

📈 Data Analytics (DataCamp)
Data & Cloud Fundamentals (Microsoft Learn)
🤖 Data Analytics & AI Foundations (IBM SkillsBuild)
💻 Version-controlled projects — SQL, Python & AI

Certificates & Development

Certified

Certified Clinical Medical Assistant (CCMA)

National Healthcareer Association

Nationally accredited professional certification (NCCA) as a Clinical Medical Assistant. Cert #K8Z3B8Y4 — Active through May 2028.

Completed

Generative AI Mastermind

Outskill

Comprehensive program covering generative AI principles, tools, workflows, and practical applications across business and technical contexts.

Completed

Gen AI Engineering Mastermind

Outskill

Advanced AI engineering program covering generative AI system design, implementation, and deployment — developed by industry experts from SLK and Silival.

Completed

AI Sprint: Open Source AI & Graph Engineering

Outskill

2-day intensive sprint covering open source AI and graph engineering — including local AI deployment, graph-powered AI architectures, AI workflows, rapid prototyping, and real-world application development. Completed Jul 2026.

Completed

Generative AI Bootcamp INTL

Growth School

International generative AI bootcamp covering foundational to advanced AI concepts, prompt engineering, and real-world AI tool applications.

Completed

Introduction to Power BI

DataCamp

Hands-on Power BI training covering data import, transformation, interactive dashboard creation, and business intelligence reporting. Completed Apr 2026.

Data Analytics

DataCamp

Full data analytics career track covering data manipulation, visualization, statistical analysis, and Python for data science workflows.

Data & Cloud Fundamentals

Microsoft Learn

Core Microsoft cloud and data concepts including Azure fundamentals, data storage, and cloud service models for modern analytics platforms.

Data Analytics & AI Foundations

IBM SkillsBuild

IBM's structured learning path covering data analytics fundamentals alongside artificial intelligence concepts and practical AI tool application.

AI Generalist Accelerator Program

Growth School (INTL)

100+ hour live program covering full-stack AI generalist skills — GenAI fundamentals, RAG systems, AI agents, image & video AI, MCP tools, and a 48-hour live buildathon to deploy an AI product.

Technical Portfolio

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Building in Public on GitHub

Version-controlled learning projects supporting analytics, SQL, and AI exploration. Portfolio dashboards and data projects currently in progress — watch this space.

View GitHub →
Coming Soon
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Analytics Dashboard

Interactive data visualization project

Coming Soon
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SQL Projects

Database querying & data manipulation

Coming Soon
🤖

AI Experiments

Applied generative AI explorations

Let's Connect

Open to data analytics roles, AI-focused opportunities, and collaborative projects.
Always happy to talk tech, data, or the future of AI.